Responsible gambling

Gambling issues can affect mental health, relationships, work, and academic performance, and may lead to bankruptcy or crime. Gaming should always remain a pastime rather than a source of income. If sessions begin to feel harmful, contact us immediately—MLB prioritizes customer safety and offers reliable services designed to minimize negative consequences.

MLB does not permit underage play (persons under 18). We do not advertise to minors or vulnerable individuals, and our marketing, sponsorships, and campaigns never target underage audiences. If you share your computer with minors, keep login credentials and banking information secure. Software such as NetNanny or Cyber Patrol can help limit access to gaming content.

Age verification

MLB routinely verifies customer age to ensure all players are of legal age. If automated checks cannot confirm your age, we will request additional documentation; account access and funds may be restricted until verification is complete. Legal age is set by local regulation (typically 18+) and customers guarantee the legitimacy of their registration on id.mlb.com.

The company may request documents or hold video interviews to confirm identity. Verification can take up to 72 hours from the moment required documents are received, and outcomes may be shared within five business days. Accounts remain limited until the process ends.

Self-check questions

Answer “yes” or “no” to the questions below. If you answer “yes” to most of them, you may be experiencing a gambling problem:

• Is your spending out of control?
• Do you borrow or steal to keep playing?
• Have you been spending less time with family or friends?
• Do the opinions of others about your gaming irritate you?
• Have you lost interest in hobbies or usual leisure activities?
• Do you feel depressed or suicidal because of losses?
• Have you lied about the amount of time or money spent on gaming?

Recognizing a problem is the first step toward resolving it. MLB values every customer and will never contribute to harmful habits.

Tips for safer play

• Do not consider gambling a primary source of income.
• Set limits on time and money—and never exceed those boundaries.
• Only play with funds you can afford to lose.
• Avoid chasing losses.
• Do not gamble if you are under the influence of alcohol, other substances, or feeling depressed.

If you need additional controls, MLB’s voluntary self-exclusion service can close your account or restrict betting for 1, 6, or 12 months. To activate this service, submit identification proving you are the account holder. During self-exclusion, do not attempt to create new accounts; MLB bears no liability if you continue to play using different details.

Account limits and support

Customers can request staking limits or account restrictions by contacting support. Adjustments become active 24 hours after the most recent change. In exceptional cases a self-excluded account may be reopened early, but the decision rests solely with MLB. Likewise, the company can reduce limits whenever responsible gambling protections require it.

MLB supports responsible gambling initiatives. Campaigns and promotions never misrepresent services or encourage excessive spending—customers are informed about realistic chances of winning and the associated risks. If you need help, reach out to our Support Service via live chat at any time.