General Terms

The bookmaker accepts bets on sporting events and other internationally staged events. Bets are accepted and winnings are paid out once the customer has presented a valid identity document.

Bets are accepted from individuals aged 18 and over in accordance with these Terms and the Terms for accepting bets set by the bookmaker. MLB may declare invalid any bets made in violation of these Terms. The company bears no responsibility if such breaches are discovered after settlement.

If multi-accounting occurs on the MLB website, the security team may block those accounts for up to two months and recalculate all winning bets placed from them (registration may only be completed for one IP address, one family, one email, one payment method, one card, one eWallet, and one electronic payment method; individuals affiliated with an existing customer may not register).

Conditions for accepting bets (odds, handicaps, totals, maximum limits, etc.) may be changed after any bet is placed; however, the conditions for already accepted bets remain unchanged. Customers should review the current sportsbook contents before placing any bet.

The bookmaker reserves the right to refuse to accept a bet from any individual without explanation.

In the event of a staff error (misprints, odds errors, etc.), any deviation from these Terms when accepting bets, or improper bets of any kind, MLB reserves the right to declare such bets invalid. In this case, bets are paid out with odds of 1.00.

If suspicions of match fixing arise, the company may block all bets on the event until a final decision is made by an international organization, and may declare the bets invalid if a fixed event is confirmed. Bets are then paid out at odds of 1.00. MLB is under no obligation to share its findings or evidence of match fixing.

In the event of a clear error in the odds, bets will be settled using the final results according to the market odds for the given outcome.

Incorrectly settled bets (e.g., due to inaccurate results) will be recalculated. Bets placed between the incorrect calculation and recalculation remain valid. If a recalculation produces a negative balance, the customer must make a deposit before placing further bets.

If the outcome of an event was known at the time a bet was placed, that bet is settled with odds of 1.00.

The “Simultaneous Finish” rule covers outcomes where more than one participant is declared the winner. If two winners are announced, the total stake is divided by two when the bet is settled. If three or more winners are announced, all bets on this option are settled with odds of 1.00. This rule does not apply to “To be higher” bets.

If these Terms are updated, bets accepted from the effective date follow the new rules.

Customers are responsible for safeguarding their username and password. All bets registered on the mlb.org website and in retail locations are valid. Bets can only be canceled according to these Terms.

Connection failures or other technological issues on the customer’s side are not grounds for canceling a bet if it has been registered on the server.

Any bet placed by the customer is evidence that they are familiar with these Terms and agree with them.

Only event results announced by the bookmaker serve as the basis for settling bets. Claims regarding results will only be reviewed if they include official documentation from sports federations. Results from other bookmakers are not official sources.

When collecting winnings, the bettor must ensure the correct amount has been paid. If they disagree, they must inform MLB and provide their account number, date, time, event, amount, selected outcome, odds, and the reason for the dispute. Claims about payout amounts must be filed within 10 days. Claims about Esports Live games (excluding Esports) must be made within 72 hours of the end of the game.

If the customer commits fraud (multiple accounts, automated software, arbitrage, misuse of loyalty programs, etc.), MLB may:

• cancel bets;
• close the account and return deposited funds; and
• contact law enforcement regarding the fraudulent activity.

The security team may verify an account via video call and request identification or deposit documentation.

MLB may close an account and annul bets if it is proved that:

• the bettor possessed information about the result when placing a bet;
• the bettor could influence the result (athlete, referee, coach, etc.);
• bets were placed by a syndicate to bypass company limitations;
• one bettor maintains several accounts (multi-accounting);
• special software or technology was used to automate betting; or
• any unfair means were used to obtain information or bypass limitations.

Account balances in such cases may be refunded only after an investigation. Remaining balances exclude funds obtained through fraudulent means. MLB may refuse to refund losses related to payment-system commissions.

If the security service doubts a bettor’s identity or provided information, it may request documents proving identity or payment details and may suspend payments until verification is complete. Document verification may take up to 72 hours. If information is proven inauthentic, the company may cancel all bets and freeze transactions indefinitely while requesting further documents.

The bookmaker is not responsible for translation accuracy of team names, surnames, or event locations. Tournament headlines are auxiliary information and errors therein do not justify bet refunds.

MLB may update or add new Terms at any time. Updates take effect once published on the website.

MLB is not responsible for any damage or losses claimed to result from using the website or its content, including access issues, delays, communication failures, or content errors.

The account holder confirms that all actions performed using their account are made personally. If third parties gain access, the account holder bears responsibility.

The Terms and Conditions are governed by the laws of Cyprus.

Access to or use of the website may be illegal in certain countries. Customers are responsible for ensuring compliance with local laws and guarantee that gambling is not illegal where they reside.

Online gambling may be prohibited in some countries, and related payments may also be forbidden. Customers should seek legal advice before registering. Because national laws change, customers must stay informed about legislative updates.

The betting company is not responsible for false information provided by the customer under this paragraph of the Terms.

2.1 Restricted territories for NetEnt gaming provider

Total (governmental) restrictions

United States of America, United Kingdom, Spain, France, Italy.

Blacklisted territories

NetEnt content is not offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

Regulated territories

NetEnt content must only be offered with a local regulator license (seen and approved by NetEnt) in Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Branded Game Territories

Jumanji, Emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead, and Conan must not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

In addition to the jurisdictions set out above, Planet of the Apes Video Slot must not be offered in: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot must not be offered in: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

In addition to the jurisdictions set out above, Narcos Video Slot must not be offered in: China, Indonesia, South Korea.

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, and The Invisible Man) may only be played in: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, Sweden.

Refund Policy

Customers are responsible for ensuring that accessing or using the MLB Website is legal within their jurisdiction and confirm that entertainment activities are permitted where they reside. By opening an account or using the site, customers warrant that they have sought legal advice if necessary. Should MLB learn that a customer resides in a territory where use of the Website is prohibited, the company may close that account and refund any remaining balance after deducting winnings accrued after the most recent deposit.

Refunds may be denied in the event of:

• duplicate registrations or providing third-party, invalid, or forged documents;
• multiple breaches of MLB Terms and Conditions;
• doubts about a customer's identity or the data provided (address details, payment information, etc.);
• any fraudulent action, including refund or rake fraud, use of stolen/unverified bank cards, or attempts to circumvent legal constraints;
• placing bets with prior knowledge of results or an ability to influence outcomes (athletes, coaches, referees, etc.);
• syndicate play to exceed limits or abuse promotions and bonus schemes;
• suspected use of automated software, rogue hardware, bugs, or analytics enabling betting without human interaction;
• any unfair means of obtaining information or bypassing company restrictions.

Management may request any documents needed to verify identity or other data and can cancel payments until verification is complete. A video conference or postal submission of documents may be required; verification may take up to 72 hours, and conference outcomes may take up to five working days. Proven invalid information empowers the company to cancel bets and suspend transactions for the duration of the investigation.

After reviewing the case, MLB may take any reasonable action, including:

• blocking or closing main and duplicate accounts, voiding bonuses and winnings obtained from them;
• canceling winnings and refunding balances present at the start of the investigation (minus canceled winnings);
• in exceptional cases, allowing continued use of the main account while voiding bets placed via duplicate accounts and closing the duplicates.

MLB may exercise these rights at any time once it becomes aware that a customer falls into any of the categories above. Refund requests must be submitted via live support within 24 hours of the disputed transaction. Queries are reviewed case-by-case within 24–72 hours depending on the department involved, and customers must be prepared to supply additional information if required.

Approved refunds are processed through the same payment method used for the original transaction; however, MLB may refuse any request at its sole discretion subject to existing Terms and Conditions.